Greet and establish a rapport with all customers who enter the model.
Have customers complete the registration forms.
Qualify customers to determine their ability to buy, timing and needs.
Present the home and match wants and needs.
Overcome all objections and close the customer.
Discuss homesite availability and walk the homesite.
Collect deposits and sign all required paperwork.
Complete Contract paperwork in its entirety and confirm that the Home Buyer and an officer of Thomson Homes has signed the required forms and send to the main office.
Assist customer(s) with floorplan changes, and all structural changes, i.e. basements, third-car garage additions, covered porches, etc.
Coordinate appointment with Design Coordinator once plans have been finalized and approved by customer (only set up this appointment after buyers have been pre-approved by bank, under contract with THI, and all contingencies have been removed).
Participate in Pre-Construction Meetings (only when required)
Coordinate meeting appointments with the customer and construction manager.
Attend the pre-construction meeting to provide input and answer questions if necessary.
Handle Reports and Other Files
Submit accurate traffic reports at the Team Meeting in recap of the prior week’s activities in sales, closings, traffic, cancellations, Realtor showings and beback visits.
Report sources of weekly advertising.
Complete necessary paperwork on inventory request forms as requested.
Set up a Competition File and shop your competition – be prepared to discuss findings during Monday Team Meetings.
Keep a working file of materials about the community that could be used as follow-up for potential buyers.
Keep all Buyers files in an orderly and systematic way. Maintain Marks on a daily basis.
Keep a working file of recent financial news and updated preferred lender rate sheets.
Keep a file on information on schools in your area.
Responsible for maintaining a positive, professional presentation of Thompson Homes within their community
Maintain all spec and model homes to Thompson standards
Maintain sales collateral in spec homes and models
Manage leads through the CRM prescribed by the corporate office
Enter all traffic into the company’s CRM system daily
Respond to all website and phone leads for their community
Send out info and touch base with realtors for their own community
Receive all web leads and provide immediate response (within 24 hours) in order to schedule an appointment. For any web leads that do not provide a telephone number, engage the prospect through email until a phone number or appointment can be secured